In today’s world, it is vital for businesses to safeguard their data and the information of their customers. IT support London can be a powerful tool to protect your business and protect your business’ integrity. Cybercrime is on the rise and could cost a business its existence.

Level 1 technical support

Level 1 technical support is for clients who are experiencing the most basic issues with their computers. These issues can include hardware and software problems. Level 1 support personnel will spot these issues and refer them to the higher tier should they be required. A Level 2 support technician is on hand to assist clients with more complex problem.

Level three support requires subject matter experts to provide solutions and diagnose issues. They are usually experts on the product or service they are working on and have all the necessary information. In order to provide solutions they also make use of details such as design and programming data. However, they don’t have the same expertise as Level 1 or Level 2 support personnel.

Technical support is usually provided through a variety of methods such as chat, email video, phone and email. Support may also be provided by third-party help desk tools.

Disaster recovery strategy

Without a disaster recovery plan your company could face operational, financial, and reputational risks. These risks could impact business continuity and customers may switch to other companies in the event that they are unable access your products or services. It doesn’t matter if you have an in-house IT team or outsourced, it is important to create a disaster recovery strategy.

Disaster recovery is a complicated process that requires expert planning, organisational abilities, and cross-business collaboration. Many companies hire IT consultants London to help with disaster recovery planning. Disaster recovery plans can make the difference between survival and failure. Make sure that you are prepared.

Before you can implement a disaster recovery plan, you must test it. A good disaster recovery strategy should include a risk assessment that determines the extent to which downtime and data loss is acceptable. It should also outline the methods you will use to communicate with employees in the event of a disaster and where you’ll establish your base of operations.

Patch management

Patch management should be a top priority when it comes to IT support. Particularly as GDPR is fast approaching, keeping data private is crucial. Your IT support provider will be able discuss your patching requirements in depth. Complex cyberthreats require more than random patching.

Patch management requires careful planning and meticulous testing. It’s a lengthy procedure, and even a slight delay can expose your system to cyberattack. According to the Cybersecurity and Infrastructure Security Agency (CISA) about a quarter of businesses had suffered a cyberattack in the year prior to July 2019. IT support london is likely to be the root cause of many of these breaches.

Patching is essential to ensure business security because of the numerous cyber-attacks. Many of today’s cyber-attacks target devices that aren’t patched. 70 percent of attacks exploit known vulnerabilities. This is why it is essential to regularly update your systems to protect yourself from cyber-attacks.